The implementation and integration of IT solutions for contact centers is one of the key areas of our activity. As one of the few companies in the Polish market, we have experience in the implementation and operation of such contact centers that are multi-localized and function in a heterogeneous telecommunications environment. We create dedicated solutions optimizing projects by taking into account the required functionality and investment costs.

We offer and implement comprehensive data communications systems characterized by high quality and open architecture. They are adapted to support contact centers of varying size. They provide full flexibility, operating small and homogeneous as well as comprehensive and virtual contact centers. They are also integrated with other applications.

We create compatible interaction and routing management systems by integrating the operation of all available communication channels – from traditional telephony, IP, fax, email and chat to video contact centers. The advanced routing environment makes it possible to transfer calls in real time and to split them on the basis of individual business rules. Such companies as – among others - Polkomtel and PTK Centertel apply our solutions of this type.

Our success in contact center implementation has been achieved thanks to cooperation with the unquestioned market leader – the company Genesys Telecommunications Laboratories. Due to successful implementation projects we have acquired the status of this company’s strategic partner in Poland - Genesys Strategic Partner.